About Us / Policies
The Cozy Stove & Fireplace Shop was established in 1993 in the small hamlet of Warrensburg, New York located in the Adirondack Park. We have over a 100 stoves on display in our 4000 sq ft log building showroom, with beautiful built in Adirondack-style displays. We also carry a full line of accessories and chimney components. We pride ourselves on customer service. We have found over the years more customers are searching for parts, so we once again have expanded into the 21st century serving our customers online.
Our Shipping Policy:
For all orders in the Contiguous United States:
(7-14 days) FedEx-Smart Post
(3-7 days) FedEx-Ground
All orders shipped to Alaska, Hawaii and Canada are subject to an additional $50 in shipping charges.
International orders please email us for a quote.
We know we are not perfect but our goal is to offer the best customer service possible.
Items to be returned for refund or store credit must be processed within 30 days of the invoice date. There will be a 25% restocking fee charged on all items returned for a refund. No restocking fee for items returned for in-store credit. There will be no refunds or store credit issued after 30 days.
Original shipping charges will not be refunded and customer is responsible for return shipping.
All gas and electronic parts (Example: gas valves, thermocouple, thermopile, remote controls, switches, etc.) are shipped in a thermal sealed bag. These parts are eligible for return only if sealed bag is unopened. There will be no refunds or store credit issued if bag has been opened or seal damaged.
All parts to be returned will require an RGA # to be placed on the outside of the package. Please call us at 518-623-4349 to request an RGA#. There will be no credit issued on items returned without an RGA# on the outside of the package.
Thank you for shopping at the Cozy Cabin... we appreciate the opportunity to serve you!
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